Frequently Asked Questions
Everything you need to know about CA Prep. Can't find an answer? Contact us at support@caprep.app.
General
What is CA Prep?
CA Prep is an online study platform built for candidates preparing for the Institute of Chartered Accountants, Ghana (ICAG) professional examinations. It provides structured lessons, practice questions, formula sheets, video lessons, and mock exams aligned to the full ICAG syllabus.
Is CA Prep affiliated with ICAG?
No. CA Prep is an independent study aid. It is not affiliated with, endorsed by, or connected to the Institute of Chartered Accountants, Ghana. All ICAG trademarks are the property of their respective owners.
Which ICAG papers does CA Prep cover?
CA Prep covers all papers across all three ICAG levels — Level 1 (Foundation), Level 2 (Skills), and Level 3 (Professional). Each paper includes topic-by-topic lessons, objective questions, theory cases with marking schemes, formula sheets, and video lessons.
Account & Access
How do I create an account?
Click the Sign Up button on the home page, enter your email address and a password, and confirm your email. You get a 3-day free trial with full access to all content immediately after signing up.
Can I reset my password?
Yes. On the login page, click "Forgot password?" and follow the instructions to receive a reset link via email.
Can I share my account with a friend?
No. Accounts are for individual use only. Sharing accounts violates our Terms & Conditions and may result in suspension. Each learner should create their own account.
Subscriptions & Pricing
What does the free trial include?
Every new account gets 3 days of unrestricted access — all lessons, practice questions, formula sheets, video lessons, and mock exams across all 14 papers. After the trial, you buy individual papers to keep access.
What payment methods are accepted?
We accept all major debit and credit cards (Visa, Mastercard), mobile money (MTN MoMo, Vodafone Cash, AirtelTigo Money), and bank transfers via our payment provider, Paystack.
Can I get a refund?
Subscription fees are generally non-refundable. If you experience a technical issue that prevents you from accessing content you have paid for, contact us within 7 days and we will work to resolve it.
What happens when my subscription expires?
Your access to premium content will be suspended until you renew. Your progress data (topics completed, streaks, mock results) is preserved for 90 days after expiry so you can pick up where you left off.
Content & Features
Can I download lessons or videos for offline use?
Lessons and formula sheets can be printed to PDF for personal offline study. Video lessons are streamed and cannot be downloaded — this protects our intellectual property and ensures you always see the latest version.
How are mock exams scored?
Objective (multiple-choice) questions are scored automatically. Theory questions use a self-marking approach: you compare your answer against the examiner's marking scheme and award yourself marks using the provided rubric. This mirrors the actual exam experience.
How often is new content added?
We continuously expand our content library. New video lessons, additional practice questions, and updated formula sheets are added regularly. All updates are available immediately to active subscribers.
Can I use CA Prep on my phone?
Yes. CA Prep is fully responsive and works on smartphones, tablets, laptops, and desktops. No app download is required — just open your browser and go to caprep.app.
Data & Privacy
What data do you collect?
We collect your email address (for account management), subscription status, study progress, and limited technical data (IP address for rate limiting, browser type). We do not collect or store your payment card details — all payments are handled by Paystack. See our Privacy Policy for full details.
Is my data secure?
Yes. We use HTTPS encryption for all data in transit, Row-Level Security in our database to ensure you can only access your own data, time-limited signed URLs for video content, and industry-standard security headers. Payment data is handled exclusively by Paystack, which is PCI DSS compliant.
Can I delete my account?
Yes. Contact us at support@caprep.app and we will delete your personal data within 30 days, subject to any legal retention requirements (e.g. payment records for tax compliance).
Technical Support
The app isn't loading or I'm seeing an error. What should I do?
First, try refreshing the page or clearing your browser cache. If the issue persists, try a different browser or device. If you are still experiencing problems, contact us at support@caprep.app with details of what you are seeing and we will investigate.
My video won't play.
Ensure you have an active subscription that covers the paper the video belongs to. Videos require an internet connection and cannot be played offline. If you have a valid subscription and the video still does not play, try refreshing the page or contacting support.